At LiveIn, we understand that maintenance issues can be frustrating and disruptive to your daily life. Your comfort and satisfaction are our top priorities, and we are committed to resolving any problems as quickly and efficiently as possible.
In this article, we will guide you through the simple steps to report a maintenance issue, ensuring that your living environment remains safe and comfortable.
STEP 1: Send Enquiry to Hotline Support
For any enquiries, including maintenance issues, kindly reach out to our Hotline Support at:
- Kuala Lumpur: +601133183413 (Whatsapp)
- Kampar: +60167051882 (Whatsapp)
- Indonesia: +6281515666660 (Whatsapp)
Please include below info:
- Describe the issue
- Provide a video or image
STEP 2: Maintenance Arrangement
Once LiveIn Hotline Support reviews the issue, they will assist in arranging for maintenance to visit your unit and inspect the problem. Kindly provide your preferred time slot for the arrangement.
STEP 3: Inspection & Repair
After the inspection, if the issue is identified, technicians will proceed with the repair. Please note that charges may apply for the repair.
STEP 4: Follow-Up
You may receive a follow-up message from LiveIn Hotline Support to ensure the issue has been resolved. Any applicable charges will also be communicated during the follow-up.