Malaysia | How to Handle Emergency During Off Business Hour

We understand it can be frustrating when you need help outside of office hours. Rest assured, in this article, you will find advice on handling emergency matters during off-hours.

NOTE:
All the contacts provided are for reference purposes only. Please note that LiveIn is not affiliated with or responsible for these parties, the list is provided solely for your convenience.

Attacked or Assaulted 

If you’re in the building, ask help from security guard or building management office. Dial 999 (Police & Ambulance) for further assistance and instructions.

Injured

Dial 999 or a nearby hospital for further assistance. Below are some contacts of parties that may provide assistance for your convenience.

Kuala Lumpur & Selangor

• Emergency services
  
  • Redcrescent.org (Ambulance) 03-2145 3242
  • Code One Medical (Ambulance) 1-300-88-1377
  • Selayang Hospital 03-6126 3333
  • Sungai Buloh Hospital 03-6145 4333
  • Gombak Hospital 03-6189 2122
  • Gombak Police Station 03-6189 5222
  • Cyberjaya Hospital 03-8873 3500
  • Cyberjaya Police Station 03-8318 2222
  • Kuala Lumpur Hospital 03-2615 5555
  • Tun H.S. Lee Police Station 03-9221 2222
• Universities 
  • Taylor's University Lakeside Campus 03-5629 5000
  • Sunway University 03-7491 8622
  • Help Subang 2 Campus 03-2716 2000

Kampar, Perak

• Emergency services
  • Fire Station 05-466 4444
  • Police Station 05-465 2222
  • General Hospital Kampar 05-465 3333
  • Klinik Manoj 05-465 1977
  • Klinik 1 Malaysia 05-465 8016

• University
  • UTAR Department of Safety and Security (DSS) 016-210 0863 
  • UTAR Kampar 05-468 8888
  • UTAR Department of Student Affairs (DSA) 016-210 0864 (08:30am - 17:30pm)

*Subject to availability, charges might occur from the party.

Lift Trapped

Contact the Building Management Office (refer to the contact list below) or the Lift Assistance Emergency Contact from the notice in the lift for instructions.

Electrical Issue/ Blackout

• If there is a blackout in your building or area:

  • Reach out to the Building Management Office (refer to the contact list below) for further assistance.

  • OR reach out TNB (Tenaga Nasional Berhad) at 15454 to confirm the electrical status.
    
    
• If the electrical issue is limited to your room/unit:
  • Check the Main Switch in the DB Box:
    • Locate the Distribution Board (DB) box in your unit.
    • Check if the switch is in the "off" position.
    • If the switch is "off," try turning it back to the "on" position.
    • If the switch trips again or the electricity does not come back on, do not attempt to reset it repeatedly.

  • Reach out to the Building Management Office (refer to the contact list below) for further assistance. Provide details about the issue and any steps you have already taken.
    
    

• If lightbulb is fused:
  • Report the issue to LiveIn follow by the instruction here. LiveIn will assist you with the unit on the next working day.

Water Leaking/ Piping Issue

• Building Management Office (refer to the contact list below) for instructions on switching off the water valve.
• Report the issue to LiveIn follow by the instruction here. LiveIn will assist you with the unit on the next working day.

Door/ Lock Malfunction

By "malfunction," it means:

• Trying to open with key/access card but access is denied.
• Electronic locks not working (e.g., does not connect to electricity or has no battery).
• If you lose or leave your room card/key inside your room, you will need to contact a locksmith yourself and bear the cost of unlocking the door as well as the subsequent application fee for a new key/room card.

If the access card is not working

1. Look for the security guard or Building Management Office (refer to the contact list below) to check the access card status and check with the party for access to enter (If applicable).
2. If access still denied, you may look for a hotel nearby for a temporary stay. 
   *Accommodation compensation will be given upon approval (up to RM150 per night, maximum 2 nights) with terms and conditions applied.
3. Report the issue to LiveIn follow by the instruction here. You're required to take a video to prove that the lock is malfunctioning while you trying to access it. LiveIn will assist you with the unit on the next working day.

If the keys is not working

1. Check if you have received any notice from LiveIn regarding a lock change and new key replacement in your email or WhatsApp.
2.  If you have not received any notice and are still unable to access your unit, you may look for a hotel nearby for a temporary stay. 
   *Accommodation compensation will be given upon approval (up to RM150 per night, maximum 2 nights) with terms and conditions applied.
3. Report the issue to LiveIn follow by the instruction here. You're required to take a video to prove that the lock is malfunctioning while you trying to access it. LiveIn will assist you with the unit on the next working day.

Building Management Office Contact List