Emergency Contact

LiveIn.com Emergency Response Protocol for Tenants

At LiveIn.com, tenant safety and well-being are our highest priorities. Our dedicated Response Personnel team is trained to handle a certain range of situations efficiently and with care. Here’s what tenants can expect when reporting an emergency and what guidelines to keep in mind:

1. Response Criteria

Emergencies are classified by severity to ensure prompt and appropriate response:

• Minor Issues (e.g., non-urgent maintenance): Resolved within standard business hours.
• Immediate Assistance Needs (e.g., lockouts or minor disruptions): Addressed promptly by our personnel team, typically within 2 hours.
• High-Priority Incidents (e.g., water leaks or power outages): Addressed within 1 hour to minimize property damage.
• Urgent Emergencies (e.g., fire, severe flooding, or major health crises): Immediate response and, if necessary, coordination with emergency services.

Note: For urgent emergencies that pose a risk to health or safety, tenants should call local emergency services (999) immediately, then contact us.

2. Misuse Policy

The emergency line is a vital resource meant strictly for urgent matters. Misuse disrupts our ability to respond to genuine emergencies and puts other tenants at risk. Please keep in mind:

• Charge for Misuse: Each misuse of the emergency line will incur a penalty of RM100.
• Restriction for Repeat Offenses: Repeated misuse may result in restricted access to the emergency line for non-life-threatening situations.

This protocol is in place to ensure that every tenant has access to timely support in genuine emergencies. We appreciate your cooperation in using this service responsibly.

Our Commitment to You

We’re here to provide a supportive living environment. By using the emergency line responsibly, you help us respond quickly and effectively when it matters most.

Contact Number 

If you are seeking for assistance, please refer to your building and call the emergency number as below: